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Withdrawal period, return and delivery terms


Withdrawal period and return :

- For physical items purchased :

In accordance with the law, the Customer has the right to withdraw without giving any reason, within fourteen (14) days from the date of receipt of the order. The right of withdrawal can be exercised by filing a complaint via the contact form on the Seller's website. We inform the Customers that this right of withdrawal cannot be exercised for any item for which a manufacturing or delivery process is in progress, and concerns only physical goods. If the right of withdrawal is exercised within the above-mentioned period, the price of the product(s) purchased and the shipping costs will be reimbursed, with the cost of returning the product(s) being borne by the Customer (by registered post only). Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.); if possible, they must be accompanied by a copy of the proof of purchase. In accordance with the legal provisions, you can request the standard retraction form to be sent to us via the contact form on the Seller's website.

Refund procedure: the refund procedure will be carried out within three working days of receipt of the returned product, provided that its condition complies with the rules of the legislation in force concerning the right of withdrawal.

Each product is delivered in a specific package, sealed with one or more seals of conformity. No product returns will be accepted if a seal of conformity of the product has been damaged and/or if the packaging has been opened. Because in one of these cases, due to the Seller's commitment to provide the Customer with totally clean products, both physically and energetically, the product cannot be resold by the Seller as is.


- Concerning rented items, subscriptions and services :

In the case of product rental as well as video subscriptions, no withdrawal period can come into effect as this right does not apply to services.

Delivery terms


- Concerning physical items purchased or rented:

The products are delivered to the delivery address that was indicated at the time of the order and within the times indicated. These deadlines take into account the preparation time of the order. When the Customer orders several products at the same time, they may have different delivery times, which are delivered according to the following methods: delivery via one or more packages.

Without specific annotation on the product page, all orders will be delivered within a maximum of 14 working days. The seller expects a maximum of 3 working days to send the order, the rest of the time depending on the speed of the postal services. International shipments normally take between 4 and 6 working days.

In the event of a delay in shipment, the Seller will inform the Customer in order to propose a new delivery time. In the event of a delay in delivery, the Customer may cancel the contract in accordance with the legislation. The Seller shall then proceed to reimburse the product and the "outward" costs. The Seller reminds that at the moment the Customer takes physical possession of the products, the risks of loss or damage to the products are transferred to him. It is the Customer's responsibility to notify the carrier of any reservations regarding the product delivered.


- Concerning subscriptions and services:

Their provision by computer will become effective as soon as you have settled their payment terms.

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